What Comes with Your Infiniti InTouch App and Roadside Assistance

Your new Infiniti came with an app and roadside coverage, but what do they actually do, and what do you need to set up? At Infiniti of Smithtown in St James, NY, it's one of the first questions new owners ask once they're home with the keys. Below, we walk through it in the order you'll run into it: setting up the app, using it day to day, getting roadside help, and keeping everything current.

Setting Up the InTouch App

Most owners figure the app just works out of the box. In practice, you need to take a few short steps before your phone and your Infiniti can talk to each other. Set aside about fifteen minutes, ideally sitting in the car with the keys.

Here's what setup usually looks like, in order:

• Download the Infiniti app from the App Store or Google Play.
• Create an account with an email address you check regularly.
• Add your vehicle using its VIN, which is on your paperwork and at the base of the windshield on the driver's side.
• Accept the service terms and confirm your subscription or trial status.
• Create a PIN for remote commands, which keeps anyone holding your unlocked phone from starting or unlocking the car.

Some steps may ask you to confirm something from inside the vehicle, which is why it helps to be sitting in it. If a command fails right after setup, give it a little time; activation doesn't always finish instantly.

One point trips people up. InTouch features run on a subscription that's separate from the car's warranty. New vehicles typically include a trial period, and when it ends, some features stop until you renew. Make a note of your trial end date so it doesn't catch you off guard in the middle of winter.

Remote Features You'll Use Most

Once you're set up, a handful of features end up doing most of the work. Exactly what you get depends on your model, model year, and subscription level, so open the app and see what shows up for your vehicle.

Daily Conveniences

Remote start is the one owners love most. On a January morning in St James, you can warm the cabin from the kitchen and walk out to a car that's already comfortable. On models that support it, climate settings come along too, so the same move cools the car down on a humid August afternoon.

Remote lock and unlock settle the nagging question of whether you locked up after parking at the station. You can also use horn and lights to spot your car in a packed lot at Smithtown Landing or a busy shopping center off Jericho Turnpike.

Peace-of-Mind Tools

The vehicle status screen shows things like door and lock status, and on many models it also gives health and maintenance information. That's handy before a long drive out east.

If you share the car with a teen driver, look for alert settings that can notify you about speed or a set boundary area, where your package includes them. Set them up together so nobody is surprised by a notification.

What Roadside Assistance Covers

Roadside assistance is a separate benefit from the app, and you don't need InTouch for it to work. On qualifying Infiniti models, it's part of your new-vehicle coverage. Certified pre-owned vehicles carry their own program with their own terms.

In general, the program handles the breakdowns that leave you stuck:

• Towing to the nearest authorized Infiniti retailer if the car can't be driven
• Jump-starts for a dead battery
• Lockout help if your key is inside the car
• Flat tire assistance, usually installing your spare
• Fuel delivery if you run out

Coverage has limits on how long it lasts and what qualifies, and those details vary by model year. Your warranty booklet is the place to check them, and it's worth a five-minute read now rather than on the shoulder of the Northern State.

Two things often surprise people. First, roadside help is meant for mechanical breakdowns and everyday mishaps, not collision damage, which usually goes through your auto insurance. Second, if your Infiniti uses run-flat tires or a tire repair kit instead of a spare, a flat may end in a tow rather than a tire swap. Knowing which one your car has saves you a few confused minutes when it counts.

How to Request Roadside Help

When something goes wrong, the process is simpler than most people expect. Knowing the order ahead of time keeps you calm and gets help to you faster.

Start with safety. Pull as far off the road as you can, turn on your hazard lights, and if you're on a busy stretch of the LIE with traffic close by, stay buckled in. If anyone is hurt or you're in danger, call 911 before anything else.

Then reach out for roadside help:

• Call the roadside assistance number in your warranty booklet or owner materials. Many owners also save it in their phone contacts on day one.
• Have your VIN ready, along with your location. Mile markers, exit numbers, or a nearby cross street help, and your phone's map can share coordinates.
• Describe what happened plainly, such as "won't start," "flat tire," or "keys locked inside."

You'll get an estimated arrival time. Stay with the car if it's safe, and keep your phone charged and nearby in case the driver calls.

If you need a tow, ask to have the car taken to Infiniti of Smithtown. That way your car arrives with a team that already expects it, and diagnosis can start sooner.

Keeping Your Account Updated

Your InTouch account doesn't run itself forever. Life changes, and the account should keep up so the right people have access and the wrong ones don't.

Here are the moments that call for an update:

• New phone. Reinstall the app, sign back in, and test a remote command before you need it.
• New email address. Change it in your account so renewal and security messages still reach you.
• Added drivers. A spouse or teen may want their own access. Look for secondary-user options in the app instead of sharing your password.
• Trial ending. Decide whether to renew before features switch off, not after.

Selling or trading in the car deserves its own mention. Remove the vehicle from your account before you hand it over. Otherwise you could still technically unlock or locate a car that no longer belongs to you, and the next owner won't be able to enroll it.

If you bought a used Infiniti, the reverse can happen. A previous owner may still have the car tied to their account, which keeps you from linking it. When that happens, the transfer can usually be cleared up with proof of ownership. Keep the app itself updated too, because new versions often fix connection problems.

What to Do Next

Once the app is working and the roadside number is saved, you're mostly set. A few small habits will keep it that way.

This Week

Put a reminder in your calendar for your InTouch trial end date. Read the roadside section of your warranty booklet, and check whether your car has a spare, run-flats, or a repair kit. Then try remote start once in the driveway so you know how long the response takes.

Down the Road

If you ever need a tow, the next step is diagnosis and repair, and that's where Infiniti of Smithtown's dedicated service and parts departments come in. You can book service online ahead of time for routine work, and our team can look over app connection problems or warning lights during the same visit. Superior service and luxury-level customer care is what we aim for every time you come in.

If setup stalls or something in the app doesn't match what you expected, don't spend an evening on hold. Bring the car and your phone by the dealership in St James, and we'll go through it with you. Most issues come down to a missed step or an account still tied to an old email, and they're quick to fix in person.